FAQsFrequently Asked Questions:
Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.
What If My Cleaning Is Scheduled On A Holiday?
We will contact you to reschedule your appointment.
What If I Need To Reschedule An Appointment?
Please call our office at least 48 hours in advance.
How Should I Pay For The Service?
We require the payment before we begin cleaning. If you are not going to be at home when we arrive, please leave a check made payable to our maid service on the kitchen counter. For your convenience, we also offer payment via VISA, Mastercard, and Discover credit/debit cards.
Do You Send Teams Of People In To Clean My House?
Our maids work in teams of two and they’re always uniformed and professional.
Do You Send The Same Person Every Time My Home Is Cleaned?
We try to, but that doesn’t always work out. All of the housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.
What Time Will The Maid Be At My Home?
We normally work Monday through Friday from 8:30 a.m. to 4:30 p.m. If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don’t want a housekeeper to leave a house before it is completed in order to keep an appointment with another customer.
Do You Provide The Cleaning Supplies Or Do We?
We provide the necessary cleaning products when we come to your home. This is more economical for you, plus the added advantage of our clients not needing to purchase cleaning products that could be dangerous for them and their families. Some of our customers have specific requirements for cleaning supplies. Ask for details when you call for your FREE estimate.
How Do You Get Into My House If I’m Not At Home?
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to your home.
Do You Check The Backgrounds Of Your House Cleaners?
Yes we do, in fact we will not even consider the recruitment of a new house cleaner unless they have verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions. We also perform criminal background checks and random drug testing.
Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven’t been cleaned in quite a while. We only charge extra if extra time will be required. For first time cleanings, we recommend our Deluxe Deep Cleaning Package.
What About My Pets?
We love animals, but sometimes they don’t love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.